Frequently asked questions

We are a back office outsourcing partner. Our trained specialists handle data entry, content writing, transcription, data processing, virtual assistance and back office administration, so your team can focus on growth, strategy and clients.

We are based in Sri Lanka and support businesses locally and internationally, with 24/7 delivery coverage across time zones.

Contact us on WhatsApp, by email or through the contact form. We begin with a discovery call to understand your workflow, volume and formatting requirements, then set up a trained team for you.

Yes. Many clients begin with a sample batch or pilot so they can review our quality and turnaround before scaling up. Tell us about your project and we will suggest the best starting point.

Every engagement is covered by a signed NDA. Access to files and systems is limited by role, files are transferred securely and stored encrypted, and staff work under restricted device and network policies.

We use a two level review where a processor completes the work and a QC specialist checks it. We agree service levels for accuracy and turnaround, report on performance regularly and train continuously on your guidelines.

Pricing depends on the type of work, volume, turnaround and complexity. Share your requirements and we will prepare a clear, no obligation quote.

Yes. Capacity flexes up or down as your workload changes, including month end, seasonal peaks and one off backlogs.

Spreadsheets, CSV, PDFs, scanned images, paper documents converted to scans, and most online systems. If you have a specific tool, we can be trained on it.

Every engagement uses a two level review: the processor completes the work and a quality control specialist checks it against agreed accuracy standards before delivery.

Yes. We start with your style guide or sample content, agree tone and terminology, then refine with your feedback on the first pieces.

Yes. We can work from your keyword list or research target phrases, and deliver content with suggested titles, headings and meta descriptions.

Clean verbatim removes filler words and false starts for easy reading. Full verbatim captures everything spoken, including pauses and fillers, which is often needed for research or legal use.

Yes. Time stamps at the interval you choose and speaker labels can be included in any transcript.

Yes. We can work with exports from your systems or directly inside them with controlled, access limited by role.

They are flagged in an exceptions report for your review rather than being changed on assumption.

Yes. We assign a dedicated assistant to your account, with a trained backup to cover leave so work never stops.

Access is granted per role, used only on secured devices, and covered by an NDA. We recommend delegated access rather than sharing passwords.

Yes. We learn your current process during onboarding and can help document it into clear working instructions.

You receive regular reports against the agreed service levels for accuracy and turnaround time.